Take 1:

A Communication Excellence Podcast

With Medical Memory recording over 177,000 (and counting) patients, we felt it relevant to start discussing the best practices in patient communication and how can we optimize these conversations now captured and recorded by video.

We will be meeting with industry and video communication experts about how to elevate these conversations to optimize time, and maximize the patient experience. What can we learn from the medical and surrounding industries now that the camera is on, and the patient is watching? 

Julie Soukup 


Master Communicator and Lecturer

Over 10 years Coaching and Teaching Doctors, Nurses and Consultants Communication and Empathetic Listening Techniques. 

VP Sales for Medical Memory.  
Expert in Tech Start-up and Growth Strategies

Proud Twin Mom and Author of 'Adventures of Jade and Sky' Kids Book Series


Patient Videos and Counting


Times an Average Video Shared


Simple Mobile App

Dr. Al Carter

CEO at National Association of Boards of Pharmacy

Aired 4/19/2023

Dr. Al Carter, PharmD is the Executive Director and the CEO of the National Association of Boards of Pharmacy. He joins our host Julie Soukup, VP of The Medical Memory to discuss the imperative importance of educating patients about online and faux pharmacies. 

In our podcast, he discusses the importance of nurses educating patients about the concerns of misusing medication or utilizing illegitimate online pharmacies. 

He talks about the programs the State Board of Pharmacy is putting in place to track the dispensing of controlled substances, for not only pharmacists but for prescribers. Especially in the Pain Clinic era where some patients go state to state in hopes of 'beating the system.' A Platform that connected all systems to protect patients became imperative. 

What was incredibly powerful was his conversation about online Pharmacies. Over 95% of the pharmacies that are online are actually not credible. The concern and fear of this are that these can be pharmacies that are not licensed and not following FDA regulations. Many of the medications are laced or have no active ingredients. For some patients this can be fatal and over 109K patients died last year due to overdose, or taking something and not understanding whats in it. 

There are many ways to verify pharmacies, and he gives tips for doing so.

Dr. Melody

Aired 12-13-2022

Dr. Hartzler leads the Pharm to Table team to help patients better manage chronic disease through functional and integrative medicine. 

In this podcast, she talks about the challenges nurses and discharge providers face to fully understand and educate patients about the medications that they take. Understanding time constraints and patient scheduling, she offers advice on how to support and educate patients via educational videos or programs like theirs. Most importantly, she talks about the need for reconciliation of current medications and looking at the patient as a whole.

Dr. Tanya Osborne-McKenzie

Aired 8-16-2022

'The only way to avoid a surgical complication is to not have surgery.' Yet, when they do happen, how do you navigate that conversation with your patients especially when you are not the surgeon that did the surgery. 

Dr. Anthony Romeo, is a Shoulder, Elbow, Sports Medicine surgeon at Duly Health and Care, Chief Medical Editor for Orthopedics Today at Healio, and the Executive Vice President of the Musculoskeletal Institute. His experience and reputation have made him a renowned surgeon for treating revisions and supporting secondary (or more) surgeries when there are original complications. 

In this podcast, he talks live with our host, Julie Soukup, about how to talk with patients when things DON'T go right in their surgery, and how to talk with a patient about complications. Not only when you are the surgeon that completed the work, but also when you are the revisionist surgeon.

Sponsored By: 

The Medical Memory

Medical Memory is a HIPAA Compliant App utilized at hospitals and clinics across the country to video record patient updates for patients and family members to rewatch important health information.  

From family updates to clinical visits, rehab exercises, discharge, or even custom prerecorded content, Medical Memory is revolutionizing the gap in patient and provider care simply by pressing 'Record.' 


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